In a wide-ranging address at the association's annual dinner on Thursday (26 February), Alan Glen touched on the rising cost of doing business in Scotland; the impact of new fees and charges on travel and tourism; the rise of AI and a new "Wild West" and, ultimately, why agents are uniquely placed to navigate all of these challenges.
Turning first to economic matters, Glen branded employers' National Insurance a "stealth tax" adding around 13% to the cost of employment which, in many cases, is exceeding businesses' corporation tax bills.
