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Agents at their problem-solving best as new EU border rules, strikes and Middle East crisis collide

Agents
Jennifer Morris
10 April 2026

Agents have characterised the rollout of the EU's new digital border system, which took full effect on Friday (10 April), as a "mixed bag", with the challenges posed by the implementation compounding the ongoing fallout – and shifts in capacity – from the war in the Middle East, as well as proposed strike action in European holiday hotspots.

EU border control fingerprint scanner kiosk
(Credit: iStock / simon2579)

The EU's new digital border system – EES – is scheduled to be fully operational from 10 April (Credit: iStock / simon2579)

The EU set a 10 April deadline for its Entry-Exit System to be active at every Schengen border crossing point in all 29 participating countries, requiring fingerprints and photos alongside a passport scan. It has been undergoing a phased rollout since October last year.

According to the EU, the new system will improve security and ultimately make the travel experience smoother. However, there have already been long delays reported at some European airports, with agents and industry leaders warning this is only likely to worsen during busy holiday periods.