The rules governing how air passengers are treated when they face delays, disruption and cancellation are changing – so here's what agents can expect, and what the proposals could mean for the industry.
The rules that govern how air passengers are treated when there are delays are changing
After more than a decade of discussion, new rules covering how air passengers are treated look finally to have been agreed by politicians, if not airlines.
EU261, as the rules are known, mostly covers delays and disruption, but also embraces ticketing and disabled passenger rights.
Technically, Brexit means the UK can set its own laws, but the airline industry is inextricably linked with the EU, and the UK government so preoccupied with other things that EU261 will be adopted by Westminster.
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