Ann Anglesea, managing director of Delmar World, picked up the phone to her client Victoria Seaton at 2.30am on 1 Match after the family arrived into Dubai the previous morning just as the first explosions could be heard.
“This was different to the clients being inconvenienced by delays,” said Anglesea. “The family’s nights were being interrupted by being told to hide in the hotel basement – the missiles were going off around them and they were really frightened.
“At this point, the eldest boy had a panic attack. Victoria just said, ‘Ann – please just get us out'."
