The academy will combine live and virtual teaching, guest speakers, monthly tasks, self-study, coaching clinics and toolkits, with agents assessed throughout the six months before completing a final exam.
Those who successfully complete the CPD-approved programme will receive "international recognition" alongside an InteleTravel Customer Service Excellence badge and certificate.
The first cohort will be limited, with agents required to apply for a place. The pilot is expected to comprise around 100 to 200 agents, although the final intake size has yet to be confirmed.
