Managing director Michele Dance told TTG how, until now, she would simply add more staff if she wanted to capture more business and increase turnover. However, when a shop recently became available in Wickham – a 40-minute drive from Ocean World's HQ in Chandler's Ford – she jumped at the chance.
Ocean World Travel started life 30 years ago as a call centre business and "moved around a bit" before finding a permanent home in 2017, combining a retail premises and call centre.
Dance believes having multiple sales channels is the right approach to suit the current market. "High street and online – one endorses the other," she said.
