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'I’ve never disclosed my diagnosis to a supplier': neurodivergent agents share the challenges of working in travel

Agents
Jennifer Morris
14 November 2025

Working in travel with a neurodivergence presents opportunities and creates daily challenges; three neurodivergent agents share with TTG how they learnt to make things work for them, and their clients.

Ben Langsdale, Carol DeMartini and Helen Maltby

Proud to be different: neurodivergent travel agents Ben Langsdale, Carol DeMartini and Helen Maltby

“I’ve never disclosed my neurodivergence to a supplier – I fear the stigma that’s attached to it.”

It’s a bold – and brave – admission from travel agent Ben Langsdale. But he’s not alone.

Carol DeMartini works for an award-winning homeworking agency, and is recognised as one of Jet2holidays' top sellers from travel's non-retail community.

She is also one of the 700,000 people in the UK living with autism. Or, in Carol’s case, AuDHD – autism with ADHD – with which she was diagnosed this summer.

Selling travel, she says, can be “a huge dopamine hit – but it can drain me faster than I realise”.