P&O Cruises is to launch a live chat function for travel agents later this year as the line maintains push to be easier to do business with.
P&O Cruises' Stuart Allison, Ruth Venn and Paul Moran outline the new and improved support the line is offering agents at the Clia conference
Speaking onboard Britannia during the Clia Conference on Friday (5 June), Ruth Venn, P&O Cruises' Associate Vice-President for Sales and Distribution, revealed the average call wait time for agents is currently 11 minutes.
However, Venn and Senior Sales Manager Paul Moran confirmed the new live chat function demonstrated how keen the line was to improve its agent support.
Get unlimited access to the latest travel industry news and analysis, comment on articles and sign up to newsletters.
Register for free
Already registered? Login here or below.
Having difficulty logging in? Try these tips, or contact support@ttgmedia.com
