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Why it's important to put people at the heart of your travel business

A people-centric approach to business can work wonders. Here we round up tips on making your agents the stars of the show

Any savvy business owner will understand that without a good workforce, the company will struggle to thrive. Therefore a workplace culture that focuses on employees can bring many benefits.


Olga Kelly, head of people and talent at Advantage Travel Partnership, pinpoints a number of areas that travel agencies can focus on to make sure their businesses are putting people front and centre. “Areas such as compensation and benefits, reward and recognition, health and wellbeing, and learning and development need to be designed, built and rolled out according to what people need,” she explains.


It’s important to also consider how staff members are made to feel at work. “The key is to ensure your people are valued and feel involved, and that they know how important they are to the business,” advises Paula Barrett, head of retail at Hays Travel.

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TTG - Travel Trade Gazette
For Smarter, Better, Fairer Travel
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