The aviation regulator’s Airport Accessibility Report, which assesses 26 of the largest UK airports, details airports’ efforts in providing passengers who require support the standard of service to which they are entitled.
In the year covered by the report, April 2022 to March 2023, 18 airports consistently achieved a good or very good rating, with seven airports improving from a poor rating to a good or very good rating.
Among those is Manchester Airport, which has invested heavily in recruitment and equipment and subsequently delivered significant improvements in the quality of the assistance service at the airport.
