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Dnata brands readying new client contact data proposals

Technology
Tom Parry
18 November 2019

Dnata Travel Europe boss John Bevan says it will be up to operators to “prove themselves” trustworthy to agents, as its Gold Medal and Travel 2 brands prepare to start requesting more client data.

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Bevan, chief executive B2B dnata Travel Europe, first revealed the strategy on stage at the Abta Travel Convention in Tokyo last month, following the collapse of Thomas Cook.


He said dnata had been hindered by not being able to immediately and directly reassure customers when Cook failed and called for a better industry strategy around data in a crisis situation.