EasyJet Holidays has introduced a “cancel for credit” option for customers due to fly to the Canary Islands amid confusion about whether there will be a change to Foreign Office (FCDO) advice to the islands.
The Canaries’ travel corridor with the UK is due to be removed at the weekend following an announcement by transport secretary Grant Shapps on Thursday (10 December).
But the FCDO has yet to change its travel advice on visiting the Canaries creating more confusion for the trade and consumers.
EasyJet Holidays said it was offering all customers due to fly to the Canaries in December the option of cancelling their booking and receiving credit to their online account.
The other option is for holidaymakers to continue with their plans to travel to the islands, unless there is a change to FCDO advice extending the “all but essential travel” advice for the rest of Spain to the Canaries.
Garry Wilson, easyJet Holidays’ chief executive, said: “This is yet more disappointing news for customers who were looking forward to a well-deserved holiday, especially so close to the festive period. And it’s a confusing situation as we wait to see if there will be any change to FCDO advice alongside the travel corridor lists update
“We couldn’t leave our customers with uncertainty, though, particularly where Christmas bookings are concerned, so we believe it’s the right thing to do to give our customers a choice about their holiday plans.
“This is why we’ve further flexed our industry-leading booking terms. We’re committed to doing all that we can to help our customers.”