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Emirates launches new trade portal offering 24/7 support

Air
James Chapple
27 July 2020

Emirates has launched a brand new trade portal, promising "critical operational updates" 24/7.

The new portal will offer 24/7 support, Emirates has said

The platform has been tailored for different markets, and designed as a "one-stop shop" for trade partners.


It offers "quick and secure" access to information on Emirates’ latest products, services and policies, as well as technical support.


There are also self-service tools and support, and built-in automation features for certain business processes.


Adnan Kazim, Emirates’ chief commercial officer, said the carrier had "invested in listening to agents and partners" to better serve and engage with them.

He said the platform would allow Emirates to offer agents "a truly personalised experience", based on their needs.