Simon Owen will oversee Travel 2’s centre in Glasgow and Adrian James Gold Medal’s in Preston, both as head of sales, with responsibility for all call centre sales operations.

Owen brings more than 25 years’ experience in travel, 10 with Gold Medal, while James has 20 years’ experience in the sector, 14 with Gold Medal.

Meanwhile, dnata has promoted Felice Bretman to head of customer experience having previously held the role of business manager worldwide reservations at Travel 2 during which time she played an “instrumental” role in its success.

In her new global role, Bretman will work on various initiatives designed to further improve the organisation’s customer interaction.

Lisa McAuley, managing director tour operations B2B at Gold Medal and Travel 2, said: “The appointment of three new leaders with the depth of knowledge and experience Simon, Adrian and Felice possess will be pivotal to the continued growth and successes of Gold Medal and Travel 2.

“I want to wish them the best of luck in their new roles and look forward to working with them to further drive the great work we do for our travel trade colleagues and suppliers.”