Skip to main content

‘Good disability service is good customer service’

CSR
Mary Ann Haslam
8 July 2022

Understanding and providing disability service well is no different to offering good customer service.

Limitless Travel CEO Angus Drummond speaks to delegates at the first-ever TTG Diversity Forum (Credit: Steve Dunlop)

That was the message from Angus Drummond, founder of accessible travel operator Limitless Travel at TTG’s Diversity Forum.

Part of the first-ever Fairer Travel Week, the session led by Drummond delved into how his company created holidays aimed at the wider disabled community – born from his own personal experience.

Delegates heard how he was 22 years old when he was diagnosed with Muscular Dystrophy and how he decided to leave his investment banking job to travel the world. It was during that time that his mobility began to decline and he started to truly understand the challenges in disabled travel.