A crisis team can help the trade deal with an influx of queries by answering calls, reading pre-written replies and referring customers to email.
The operator was initially asked to help with NHS-related calls, but has decided to expand its assistance to the trade.
“We have a volunteer crisis team in place [at home] dealing with all of our clients. We also have a number of furloughed staff effectively ‘twiddling their thumbs’,” said Simon Morgan, Tailor Made Travel’s chief executive.
