Wizz Air has pledged to get its act together on customer customer ahead of the peak summer 2023 season after coming in for criticism from travel’s regulators and consumer champion Which?.
Last summer, the Budapest-headquartered carrier said it faced operational challenges driven "mostly" by the external environment, such as the pandemic and Russia’s invasion of Ukraine.
Despite these factors, the airline on Thursday admitted it had not meet its own standards in the level of service delivered, with flights too often late or cancelled, disruptions not managed at an adequate level and claims taking too long to process.
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