Atol

'Why didn't you extend refunds deadline?', MPs ask DfT

Government transport committee report questions why Department for Transport didn’t follow lead of other European nations on refunds

Business Support Live: agents reopening their stores on 15 June

Helen Parry, director of Arundel Travel; Lisa Lightly, branch manager of East of England Coop Travel; and Jackie Steadman, director of TravelTime World discuss how they have adapted their stores to prepare for a 15 June reopening date

Trailfinders boss reveals massive Covid refund burden

Founder and chairman Mike Gooley said the impact of the coronavirus pandemic had made the effects of the 2010 Icelandic ash cloud ’seem like a picnic’

CMA 'much less concerned about delayed refunds'

Abta’s financial protection chief says refunds probe more concerned with sectors denying refunds altogether

'Abta has fought for us and its critics have been unfair'

"Our industry has done a very good job in the face of a very poor performance from government."

'Is this a glimmer of light at the end of the tunnel?'

Furlough extension and booking data boost offers industry some hope

Josephides: 'Govt has trashed travel's reputation'

Ex-Abta chair joined TTG for our latest Face to Face interview

Govt accused of 'woefully slow' response to refund crisis

Ministers accused of ’procrastinating to the point of absurdity’ on supporting, or ruling against, refund credit notes

Shearings credit notes protected, administrator confirms

Majority of Specialist Leisure Group bookings, including all package bookings, to carry protection after group collapsed into administration on Friday (22 May)

'Abta's reputation depends on its definition of unreasonable delay'

It is now vital the industry determines what exactly constitutes “unreasonable delay”.

Agents call for fixed time frame on refunds

"A working time frame definitely has to be established for a cash refund," agents told TTG

Richard Dixon: 'Abta has represented operators better than agents'

"Reputation of travel agents has taken a bit of a bashing in the public eye"

'We used to sell dreams but we’ve been dealing with nightmares'

Agent bosses talk business loans, refund battles and store reopenings

Packages comprise more than half of CMA holiday refund complaints

Abta backs extension of CMA probe to cover package travel, stating refund timeframes must be made clear to consumers

Tui's Flintham: 'We know we haven't got it right on refunds'

Operator launches self-service refund tool, and introduces greater flexibility on amendments

CAA launches review of airline refund practices

Enforcement powers insufficient, says chief Richard Moriarty tells MPs

Treasury could step in to resolve refunds crisis

Aviation minister Kelly Tolhurst tells select committee department ’working at pace’ on refund credit note protections

Abta demands update on govt work to help travel

Boss Mark Tanzer called for a “coordinated strategy supported by specific measures and clear communication”

Govt 'don't go on holiday' ad leaves trade 'gobsmacked'

’We seem to have no friends in government,’ one agent told TTG

Abta welcomes EU backing for refund credit notes

Association renews call for government and CAA to formally confirm status of RCNs and provide the industry the certainty it ’has long been waiting for’

Aito blasts govt for 'inexcusable' confusion over refund advice

’Our staff have been shouted at by anxious consumers and our members left hanging out to dry by the inaction of government on this front’

'Protect refund vouchers', says European Commission

EC says vouchers from airlines and operators should be financially protected

'No change in rules on package travel refunds', says govt

Abta though says the fact the Package Travel Regulations have not changed doesn’t affect the protection afforded to credit notes under existing Atol legislation

Refund credit notes 'will be financially protected'

Government-backed Business Companion bulletin seemingly confirms a shift in stance on refund credit notes amid industry’s refunds battle