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Trailfinders boss reveals massive Covid refund burden

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James Chapple
12 June 2020

Trailfinders boss Mike Gooley has revealed the business has now paid out more than £100 million in refunds owing to coronavirus.

It comes as consumers rein in discretionary spending as the cost of living soars

Founder and chairman Gooley said the firm was faced "overnight" with the task of repatriating 20,000 clients while refunding a further 30,000 due to travel in March and April.


To date, Trailfinders has processed refunds for 100,000 people totalling £115 million.


"The scale of the impact on travel caused by the pandemic makes the 2010 volcanic eruption of Eyjafjallajokull seem like a picnic," said Gooley.


He further revealed Trailfinders has been forced to dip into its own cash reserves to the tune of £30 million to "bridge the gap" for clients with airlines and some other supplies proving slow to refund pipeline monies.