Abta has backed the Competition and Market Authority’s decision to widen its refunds probe to include package travel, stating it was vital refund timeframes were made clear to consumers.
The CMA on Thursday (21 May) confirmed its investigation, launched last month and led by its Covid-19 taskforce, would look beyond an initial brief to explore complaints about refunds for cancelled holiday accommodation, wedding, and events and nursery bookings.
It comes despite assurances given to both Abta and the CAA, which operates the Atol scheme, that package travel was not under investigation "at all".
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