Flintham apologised to customers on Thursday (21 May) for the length of time it has taken Tui to find a system to process what he described as an "unprecedented volume" of refunds, with more than 900,000 customers impacted by cancellations owing to Covid-19 travel restrictions.
Customers who have cancelled holidays before 11 June can now access a self-service section on the Tui website to apply for a cash refund, while customers with holidays booked up to 31 August can now make free amendments online until 30 June.
