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Atol

Operator ceases trading citing 'savage' coronavirus impact
Music and dance holiday specialist Enjoy Travel ceased trading on Friday (8 May) according to the CAA
TTNG boss vows to 'pull up' suppliers over refund delays
Gary Lewis warned his consortium will come down on those offering “unacceptable” refund time frames
Quarantine measures set to cost package operators up to £5 billion
Self-isolation for as long, or even twice as long, as a holiday is a disaster for leisure travel, according to accountancy firm MHA MacIntyre Hudson
CAA fires warning shot at airlines over refunds
Authority backs ’vouchers and rebooking alternatives’, but stresses it will consider action to ensure consumers’ right to a refund is protected
Jet2holidays added 900,000 passengers to Atol after Cook collapse
New CAA figures released for top licence holders following delayed spring renewals
'Govt must come out publicly and address the refunds crisis in travel'
Abta chief executive Mark Tanzer renews plea for government support after appearing before transport committee on Wednesday (6 May)
Tanzer: 'There are three main ways to help agents through this crisis'
Abta boss says clear Foreign Office and destination advice, a focus on ensuring operators and airlines survive Covid-19, and rebuilding consumer confidence will be vital to the safety of the trade
Tanzer to govt: relax refund rules or foot the bill
Abta’s chief executive has been giving evidence at a transport select committee
Recap: Abta chief gives evidence to govt transport committee
Mark Tanzer to reflect on the implications of the coronavirus crisis for travel, alongside The Independent’s senior travel editor Simon Calder
Steve Endacott: 'Travel has not seen the worst of Covid-19 yet'

Why haven’t more travel companies gone bust? Well there’s the furlough scheme, which has reduced overheads and given management an incentive to go on. They can pay staff something for a longer period and protect them as much as possible.


There are refund credit notes, which have allowed many travel companies, so far, to avoid paying out large scale refunds at this stage – customers are continuing to make balance payments too for fear of defaulting and losing their deposits so there is still cash flowing in.

Trailfinders blasts 'flawed' consumer protection system
Make escrow accounts mandatory, says Trailfinders
Tanzer and Calder to appear before select committee
Abta chief and travel journalist will give their views to MPs on how the travel sector has been impacted by coronavirus
Sophie Griffiths: 'Travel needs more than govt sentiment'
Last week brought optimism but it will take more than positive thinking to help the industry bounce back
Analysis: What next for consumer protection?
As the refund debate continues, TTG looks at what post-coronavirus consumer protection might look like
CAA to 'enhance approach to consumer money' as 704 Atols renewed
"These circumstances highlight the CAA’s need to continue to focus on ensuring the appropriate protection of advance customer monies"
Business Support Live - HR and staffing focus
TTG news editor Jennifer Morris was joined by C&M Recruitment’s Barbara Kolosinska, HR and talent professional Claire Steiner, and owner of Blue Cube Corporate Travel Management Mel Phaure
CAA places new conditions on renewing Atol holders
Delayed renewal process sees regulator impose special conditions on travel firms
Competition watchdog to investigate cancellation complaints
Competition and Markets Authority to look into ‘thousands’ of complaints over cancellations across three sectors, including holiday accommodation
Aito: ‘Govt seems content to let us shrivel and die’
Association praises Abta and other industry bodies for efforts to highlight to Westminster the magnitude of the refund crisis in travel
ITC boss praises agents for efforts to rebook clients
Phil Aird-Mash says the operator will strive to process all refunds and refund credit notes for March and April departures by end of May
Tourism minister: 'Refund crisis must not be about businesses versus consumers'
Speaking during a UKinbound webinar on Tuesday (28 April), Nigel Huddleston said it was vital to balance the interests of businesses and consumers at a difficult time for both
EU to seek 'harmonised solution' on package refunds
Tourism ministers also pledge support from new EU ‘recovery fund’ to sectors ‘hardest hit’ by the coronavirus crisis
Agent-supplier relationships set for post-coronavirus overhaul
TTG panel predicts change in the way monies are paid in future
Pirie: 'Abta PTR changes will open Pandora’s box of horrors'
Right to Refund leader says his proposals for a refund time frame are "fair and balanced"