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CAA fires warning shot at airlines over refunds

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James Chapple
11 May 2020

Airlines have been warned they could face enforce enforcement action if they do not offer passengers the right to a cash refund.

The airlines will engage in negotiations on the possible pre-purchase of verified carbon removal credits starting in 2025 through to 2028

The CAA says it is reviewing how airlines are handling refunds during the coronavirus pandemic, "and will consider if any action should be taken to ensure consumer rights are protected".


However, it has also backed airlines issuing "vouchers and rebooking alternatives", so long as consumers also have a clear route to request a cash refund "without unnecessary barriers".


EU Regulation 261 states airlines must refund or compensate passengers within seven days if their flight is subject to certain delays, or cancelled.

However, many airlines have sought to work round the regulation by offering vouchers and other rebooking solutions.