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Tanzer to govt: relax refund rules or foot the bill

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Tom Parry
6 May 2020

If the government is not willing to relax refund rules, it should step in to cover the estimated £4.5 billion owed by travel firms, Abta chief Mark Tanzer has told MPs.

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Speaking to the transport select committee on Wednesday (6 May) he said if the government wasn’t prepared to extend the 14-day refund window under the Package Travel Regulations, it would have to intervene directly to help businesses cope.

Tanzer said he understood why it was “very difficult political position” to change rules around refunds as it involved consumer rights, which are enshrined in law, but urged Westminster to balance the pain of people who want money back versus those who would lose their jobs.