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Trailfinders blasts 'flawed' consumer protection system

Atol
Gary Noakes
5 May 2020

Trailfinders has called on the government to make escrow accounts mandatory for Atol licence holders to avoid “constant failures and all the misery they bring”.

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Trailfinders founder and owner Mike Gooley said an escrow account – which keeps clients’ money separate from that of the business – “carries none of the burden of full trust accounting”. The agency has used the escrow system since its start-up in 1970 and is refunding clients from its reserves.

“It is beyond belief that the CAA has just renewed Atols for a raft of companies flouting the refund laws,” Gooley said.

“Trailfinders are currently honouring their unique financial guarantee and refunding clients from their own pocket, even where an airline has already failed and they have little or no hope of recovering the pre-payments already made.”