Selling tips

Web design: top tips to make your travel site stand out

How to engage your customers with a website that truly reflects your business

Mystery Shopper's seller of the week: Sally Preston, Peakes Travel Elite

This week we went undercover in Shrewsbury where the winning seller wowed our shopper – achieving a perfect score!

Breathing fresh air into our partnerships

Kuoni UK’s sales director, Helen Roberts talks about nurturing the special relationships for shared business success

Mystery Shopper's seller of the week: Elaine Selby, Travelounge

This week our undercover shopper was in Long Eaton and Borrowash, Derbyshire, booking a rail getaway to Germany

The secret to growing sales

Secret Escapes founders Alex Saint and Tom Valentine explain why their flash sale website has grown exponentially

Selling Power: YourTravel's time to shine

Two former DialAFlight employees have turned industry heads with their luxury travel business YourTravel Group

Mystery Shopper's seller of the week: Abigail Nunn, Deben Travel

This week our undercover shopper was in Woodbridge, Suffolk where an immaculately dressed consultant won the day

Mystery Shopper's seller of the week: Alana Jones, Thomson

This week our undercover shopper was in Ewell and Epsom, Surrey where the victorious seller displayed good destination knowledge

Kong will be first trackless ride at Universal Orlando Resort

New details emerge about Skull Island: Reign of Kong, a new experience at Universal Orlando Resort this summer

Mystery Shopper's seller of the week: Stewart Day, Virgin Holidays

This week our undercover shopper was in Ely booking for Botswana

Good Business: Selling St Lucia

How a responsible fam trip changed one agent’s perception of selling the island

Mystery Shopper's seller of the week: Jess Adamson, Hays Travel

This week our undercover shopper was in Ripon, North Yorks, where they were impressed with the well-presented winning seller

A welcome helping hand for disabled travellers

The founder of specialist travel agency Designed4Travel explains how her personal experience fed into her professional aspirations

'Don't alienate your customers' warning

The future of the high street was again up for debate at Travel Technology Europe

Mystery Shopper's seller of the week: Scott Sangster, Thomas Cook

This week our undercover shopper was in St Andrews where the proactive winning seller impressed enough to win the prize

Is this Europe's best secret island escape?

Rugged and unspoilt, this Mediterranean isle boasts buckets of charm

Mystery Shopper's seller of the week: Erin Bridewell, Citalia

This week our roving service standards investigator visited Mansfield. How did the travel agents fare?

Mystery Shopper's seller of the week: Hoseasons

This week our roving service standards investigator visited Tamworth. How did the travel agents fare?

How Tracie scored a wedding-related hat-trick!

Tracie Ruffell, travel director of Exemplar Travel, booked a proposal, wedding and honeymoon for the same client

Mystery Shopper's seller of the week: Destinology.co.uk

This week we check out the situation in Maesteg, Wales, booking for Hong Kong

Mystery Shopper's seller of the week: Onthebeach.co.uk

This week we evaluate the options in Pontypridd for a holiday in Costa Brava

Chasing the 'grey pound'

Despite accounting for more than half of all spending on trips, travel firms are missing out on a potential £16 billion per year by failing to target the over-50s market

Mystery Shopper's seller of the week: Jenny Westwood, Spear Travels

This week we mystery shop in Wolverhampton where our covert reviewer was made to feel like a valued customer

Mystery Shopper's seller of the week: Cameron Wilson, Ramsay World Travel

This week we scouted out the offering in Perth where our shopper found little fault with the winning seller