The pilot scheme got under way on Monday (17 November) at just shy of 20 Hays agencies and will be available to mainline Hays agencies and members of its independence group by the end of the year.
Hays chair and owner Dame Irene Hays said the new system would be integrated into Hays Travel's iSell platform, on which it is working with Traveltek. The system will pull together information from customer enquiries in a matter a moments, saving agents a job Hays says can take up to half a day.
The launch marks the next step in Hays Travel's AI journey following a nine-month trial in its call centres.
