While it's not strictly part of her remit, it's clear InteleTravel's new commercial director Kelly Cookes is ready to roll up her sleeves and get stuck into the public relations tussle she surely knew she was getting into.
Cookes, who joined InteleTravel at the start of the month after nearly six years at the Advantage Travel Partnership, is arguably far more accustomed to thrashing out deals with suppliers leveraging her previous employer's buying power to seek more favourable terms for its agent members.