Calum Laming becomes the airline’s director of business recovery, leading its mission to rebuild its global network, resources and operations following the pandemic. He joins in April.
He is currently chief customer officer at Vueling – the Barcelona-based IAG airline - and has previously held a variety of customer, brand, product and marketing roles at Virgin Atlantic, Air New Zealand and Etihad Airways.
Michelle Lydon has been appointed chief people officer. She will join BA next month from QinetiQ, the defence, aerospace and security specialist, where she was group human resources director.
Two temporary roles have been confirmed as permanent. During the pandemic, Colm Lacy was interim chief commercial officer and Tom Stevens director of brand and customer experience.
Lacy started working for BA in 1997 as a finance analyst. Stevens joined BA’s graduate scheme in 2011.
BA chairman and chief executive Sean Doyle said: “As we recover from the global pandemic, there’s never been a more important time to have a determined, ambitious and supportive leadership team that will put our people and our customers at the heart of everything we do.
“There’s a lot of work to do but we’re on our way and I’m confident we can create a working culture that allows our people to thrive, deliver excellent customer service and look to a sustainable future while always continuing to do what we do best - connecting Britain with the world and the world with Britain.”
