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Lufthansa Group heading towards €3 billion in refunds

Air
Gary Noakes
14 September 2020

Lufthansa Group has refunded 1,800 customers per hour over the past seven days, highlighting the continued crisis in the airline sector.

Lufthansa has warned it will have to make further job cuts

The group, which includes Austrian, Swiss, Brussels Airlines and budget brand Eurowings, has now reimbursed €2.7 billion to 6.3 million customers since the start of the pandemic. 

The group said most claims received by the end of June had now been settled “and only those complex cases requiring additional intensive processing are still outstanding”.

Lufthansa said: “As a result, the number of open ticket refunds to be processed has fallen to one million.” 

Since 25 August, all Lufthansa Group airline fares have been rebookable as often as desired without penalty.