Skip to main content

'Protect refund vouchers', says European Commission

Atol
Gary Noakes
13 May 2020

"Vouchers" given for cancelled flights and holidays should be protected against insolvency, according to new European Commission guidelines.

The European Commission has been urged to act to protect consumers

An EC communication, Tourism and Transport in 2020 and Beyond, says vouchers from “carriers and organisers” should offer travellers and passengers “an attractive and reliable alternative to cash refund”.

“Vouchers should be protected against the insolvency of the carriers and organisers and refundable after one year if not redeemed,” it added.

In the UK, “vouchers" are not considered to carry financial protection. The communication does not reference so-called refund credit notes, which Abta is encouraging travel firms to offer customers in lieu of immediate refunds and states would carry the same financial protection as the original booking.