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'Stop selling operators who also sell direct', agents are urged

Luxury
Pippa Jacks
17 April 2016

Agents should consider carefully whether they continue to sell tour operators that also sell direct to consumers.

Advantage Conference 2016 Blink logo

That was the advice from Advantage member ORTG, a leisure and business travel agency and tour operator.

Chairman Brian Kelly said: “There are tour operators out there that have a successful direct-sell programme. We don’t want to give our clients’ data to an operator that might have an opportunity to sell direct tours.”

Speaking on a panel - which followed a "Blink" theme - this weekend, Kelly recounted how, four years ago, ORTG stopped selling its main supplier for luxury holidays when it began selling direct as well as through the trade.