Lastminute.com is facing a threat of legal action from the UK’s competition watchdog after it failed to meet its commitment to return in excess of £7 million it owed to more than 9,000 customers whose holidays were cancelled due to the coronavirus crisis.
The OTA signed formal undertakings with the Competition and Markets Authority (CMA) in December to pay the money back to consumers by 31 January. However, the CMA on Friday (12 February) revealed Lastminute still owed more than £1 million in refunds to some 2,600 customers.
The CMA said the OTA had also failed to meet its commitment to repay all customers entitled to a refund within 14 days of their package holiday being cancelled on or after 3 December 2020.
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