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When they tell you they haven't got a budget, and five other things that make agents scream internally

High street
Ilaria Grasso Macola
30 May 2025

Being a travel agent is one of the best jobs there is – few others get to spend each and every day bringing people’s dreams to life and helping them make cherished memories.

TTG invited agents around the country to share what they find most irritating about their clients

But on rare occasions it can be a thankless pursuit moving heaven and earth to meet temperamental clients’ impossible demands, only for them to walk out the door and spend their money with someone else on the basis of flimsy recommendation.

 

"We have a lot of challenging clients," one industry professional tells TTG. "But it’s our job to deal with them – that’s par for the course in retail."

To prove it’s rarely personal, and that agents are far from alone in their endeavours, TTG invited readers up and down the country to share some of those client behaviours that drive them up the wall.