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'Precision matters': agents urged to substantiate green claims in supplied marketing materials – or risk the regulator's wrath

Advertising
Gary Noakes
24 November 2025

When it comes to eco-friendly claims about cruise lines and air travel, agents are discovering to their cost the buck stops with them. Gary Noakes reports.

A small plastic ship on the shore
(Credit: iStock / marketlan)

Agents have told they need to scrutinised supplied marketing assets and challenge any green claims (Credit: iStock / marketlan)

Agents usually accept ad copy from suppliers in good faith and use it word for word. But the Advertising Standards Authority’s ongoing greenwashing crackdown might make some think twice in future.

Environmental claims by cruise brands and airlines have proved contentious for the ASA, with the latest transgressions seeing agents take the rap as well.

In September, Barrhead Travel, Cruise1st, Cruise Circle and Cruise.co.uk all fell foul over green claims, using text and hyperlinks from cruise brands making environmental claims the ASA said could not be substantiated.