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Airlines urged to improve communication with agents following ATC delays

After an ATC system glitch caused flight cancellations and severe delays across the UK on Monday (28 August), chief executive of the Advantage Travel Partnership Julia Lo Bue-Said said it was "critical" airlines remain in close contact not only with their customers, but also travel agents and tour operators.

Air passengers warned to brace for 'challenging' summer
Airlines confirm additional cancellations as disruption continues
UK holidaymakers have been warned flights in and out of the UK remain ‘significantly disrupted’ following an air traffic control fault on Monday (28 August)
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TTG at 70: Aviation's highs and lows through the ages
Over the past seven decades, TTG has charted the incredible advances in commercial flying, from early mass air travel to today’s sustainability challenges – here are some of the highs, and the lows
Many consumers are not confident that they will be treated fairly by airlines
Storms across UK and Europe force Gatwick to slash dozens of flights
TTG understands easyJet was the most affected line, as it was forced to cancel the majority of flights
Virgin Atlantic increases LA capacity to pre-Covid levels
Virgin Atlantic increases LA capacity to pre-Covid levels
Carrier takes advantage of increased demand for California destination
Consumers are prioritising holidays despite economic headwinds
Spending on flights and holidays surges despite ongoing finance concerns
Money worries have not stopped consumers from booking overseas breaks, according to new data from Nationwide
Picture: Ethan McArthur/Unsplash
UK set for busiest August bank holiday getaway since 2019
Cirium data published on Thursday (24 August) shows that more than 3,130 flights are scheduled to take off from UK airports on Friday
More Gatwick ground handlers call off July and August strikes
Gatwick bank holiday strike threat off as workers accept new pay deal
The union Unite said on Thursday (24 August) staff working for Red Handling and Wilson James will receive 14% and 16% pay increases respectively
Virgin Atlantic Holidays reopens St Albans concept store after three years
The store in the heart of St Albans city centre, which shut due to the pandemic, reopened on 7 August
(Credit: Heathrow airport)
CAA workers return first-ever vote for strike action
The Prospect union said the timing and nature of the walkout are yet to be decided
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Qantas places major new long-haul aircraft order to refresh fleet
The carrier said on Thursday (24 August) it had additional purchase right options with both Airbus and Boeing
Jet2 boss calls for ‘fair and effective’ reform of flight compensation
Jet2 puts ‘biggest-ever’ city breaks programme on sale for winter 2024/25
Nine city break destinations go on sale today for Winter 24/25 – Athens, Barcelona, Budapest, Krakow, Paris, Prague, Rome, Vienna and Venice
Almost half of LGBTQ travellers have experienced discrimination due to their sexuality
Tui's top tips to help agents cater for the LGBT+ market
’Sometimes people are almost a bit scared of saying the wrong things – but everyone has to start somewhere,’ Tui head of brand marketing Toby Horry tells TTG
EasyJet confirms another new base for summer 2024
Southend to regain year-round Alicante link this winter
EasyJet flights to the Costa Blanca hotspot will operate twice-a-week year-round from 29 October
New direct Manchester-Cairo route to launch this summer
EasyJet to put Cairo on the budget airline map this winter
EasyJet announce a new route to Cairo from Luton, offering a year-round service ahead of the opening of the city’s big new tourist attraction
The importance for travel brands to utilise TikTok has grown rapidly (Image credit: Solen Feyissa/Unsplash)
The secret TikTok trends to help you reach a whole new world of clients
TTG has partnered with TikTok to bring the travel trade a range of key data to help agents make the most of what clients are searching for
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Man arrested following bomb alert at East Midlands airport
Leicestershire Police were called to airport at 5.16pm on Monday (21 August)
Corendon will offer summer 2022 departures from Gatwick, Manchester, Glasgow, Newcastle and Birmingham
Corendon adds new UK-Dalaman services to summer 2024 schedule
The airline is now offering 27 weekly flights from the UK next summer
Monarch's collapse resulted in the government convening the Airline Insolvency Review
Monarch brand resurfaces six years after collapse
Iconic brand reportedly set to be revived after ownership passes into new hands
(Credit: Stansted airport)
Stansted back to normal after power outage disrupts travel
Airport authorities said on Monday (21 August) the airport and train services were operating as normal
Rishi Sunak will outline the measures later having already announced plans to help PAYE employees last week (Credit: HM Treasury)
Sunak urged to include stronger powers for CAA in King's autumn speech
Consumer group Which? and a number of travel firms have signed a letter to the prime minister urging more powers for the CAA
Delta has seen a surge in bookings for international flights since the US announced plans to reopen its border
Delta to go head-to-head with Aer Lingus on Dublin-Minneapolis route
US carrier announces five-times-weekly Dublin to Minneapolis-Saint Paul route
Peru's Machu Picchu is a big draw for visitors to the country (Credit Shutterstock)
Latam to launch direct UK-Peru flights this winter
Latam will launch non-stop flights from London to Lima this winter, filling a gap vacated by British Airways
More Gatwick ground handlers call off July and August strikes
Gatwick ground handler strike called off at the 11th hour
The Unite union said planned action over 25-28 August could yet go ahead if a new pay offer isn’t accepted