Technology

Less tech-savvy clients treated 'unfairly'

An agent has pleaded with airlines to consider their less tech-savvy or older passengers after British Airways bumped her clients off a flight when they failed to check in online

Share your successes to win a Celebrity cruise

Celebrity Cruises has boosted its turn-of-year campaign, offering 10 free taster cruises to agents who are “the most engaged” on social media

Carnival Corp unveils 'first of its kind' wearable device

The company said the new technology would ofer customers a "new level of personalised service not previously considered possible"

Travellers in 2017 set to be currency-conscious but willing to consider long-haul city breaks

Abta has predicted that early sales will be up 11%, which it believes may be due to the 2016 capacity squeeze prompting some early bookings

The year in review: The highs and lows of 2016

From shock results for both the Brexit vote and Donald Trump’s victory across the pond, to widespread terrorist attacks and company failures, this year will go down as one of the most tumultuous in history

Why travel firms must embrace personalisation throughout the customer journey

Ian Richardson, director at ICE Technology Services, looks ahead to 2017 - and beyond

Back on the radar: JFA Systems celebrates 25th anniversary with new Quartz release

As JFA Systems celebrates its 25th anniversary, Matthew Parsons talks to its chairman Jim Fatah about the travel reservations specialist’s latest platform, Quartz, and ancillary trends

Thomas Cook launches new booking platform and training portal for third party agents

Cook has also increased its sales team ahead of peaks

Vertical Systems releases new 'end-to-end' booking technology

The company claims the new platform is not just appealing due to the cost-savings, but the overall "streamlined process and true automation, from first enquiry through to profit and loss".

The release includes a new dashboard, which allows access to all products, with a single log-in. Meanwhile, the life-cycle of the sale is automated so every piece of communication is highly personalised with all information recorded and reported within the back-office system.

Ten airlines sign up to scheme that will 'reinvent flight shopping'

Scheme will see airlines showcase rich content across multiple Travix agent websites, using Routehappy technology

Robots or staff, it’s all about programming

Have You heard? AI is the next big thing. No, not all-inclusive...

How Thunderhead is helping companies track their customers

Matthew Parsons looks at how the cloud-based Thunderhead platform is helping agents and operators better understand customers

Why Ctrip's purchase of Skyscanner means 'good things for the metasearch industry'

Momondo boss Hugo Burge heralds $1.4bn takeover deal as ’validation of our belief that metasearch is very attractive sweetspot in travel’

Travel distribution - is it really the end of the world as we know it?

Amadeus recently commissioned an LSE report, which urges greater collaboration in the travel industry. Matthew Parsons quizzes its author, Dr Graham Floater, and Amadeus’s Holger Taubmann to ask why – and what happens next

Skyscanner acquired by Chinese travel company in £1.4 billion deal

The Scotland-based flight price comparison website, which is available in more than 30 languages, will continue to be managed separately

No robots for Silversea

Silversea’s UK boss has urged the trade not to pay too much attention to “fads”, after suggestions from futurologists at various conferences that widespread robots could become a reality in the near future

Tech sees £4.8m investment

Travel Counsellors is to invest a record £4.8 million in software and services in the next 12 months in a bid to “stay leaders” in technology

Richard Branson unveils 'new Concorde' transatlantic jet

Developers hope the aircraft will carry passengers between London and New York in three-and-a-half hours

Airbnb working to 'crack boutique hotel experience'

Boutique hotel veterans Josh Wyatt and Anwar Mekhayech were optimistic despite the growing influence of big-name legacy hotel companies in the area

Amadeus pilots training programme with UNWTO in Kenya

Industry first as technology seeks to empower children and women in local tourism businesses across Kenya

Your Uber Private Jet is arriving...

Tui dismisses idea Airbnb is a competitor

Tui does not see Airbnb as big competition, its UK product boss has said

Hotelbeds reports UK growth

The UK remains the bedbank’s top performing market

Vegas showcases interactive video wall at WTM London

Las Vegas Visitors and Convention Authority is showcasing a new interactive video wall on its WTM London stand