New bookings are by 25% up year-on-year, with call centre staff so far answering an additional 270 calls. Answer rates now stand at 91% – up by 5% year-on-year, the group said.
The group recently introduced new "Search & Compare" portals for Incredible Journeys and Cruise Plus, which allow agents to explore a range of itineraries and search and filter by destination, tour type, travel dates and key attractions.
Furthermore, the group recruited 17 staff to the sales teams of Gold Medal, Pure Luxury, Cruise Plus and Incredible Journeys.
