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‘Agents, stand by to assist Thomas Cook retail customers’ – CAA

Atol
James Chapple
4 October 2019

Agents should be on standby to assist Thomas Cook retail customers, the CAA has said, after it revealed some holidays booked through Cook will still be valid, despite its collapse last month.

2.03am: Thomas Cook ceases operations; enters liquidation

Non-Cook trips booked at one of Cook’s high street stores may still be valid according to the CAA, which has urged customers to check their bookings “with their nearest Abta-approved travel agent” before making any alternative arrangements.


“We would like to make it clear that some holidays booked through Thomas Cook travel agents remain valid,” said CAA chief executive Richard Moriarty in the authority’s latest update on its Cook repatriation mission, Operation Matterhorn.