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Aito calls for change to ‘misleading’ advice on cancellations

Government
Rob Gill
7 August 2020

Aito has warned the Financial Conduct Authority (FCA) that it is “misleading” consumers about their legal rights to cancel holidays and reclaim cancellation fees from their travel insurance if Foreign Office (FCO) advice changes.

Spain has extended its ban on UK arrivals until 2 February due to rising Covid-19 cases

(Credit: iStock)

The specialist travel association said the FCA was failing to tell holidaymakers who book a package with a tour operator that they have the right to cancel “at any time”. Although they will incur a cancellation fee from the operator if they do so.

Aito said most consumers could then claim for the cancellation fee through their travel insurance if the FCO advised against all non-essential travel to their destination, provided this is covered in their policy.