The specialist travel association said the FCA was failing to tell holidaymakers who book a package with a tour operator that they have the right to cancel “at any time”. Although they will incur a cancellation fee from the operator if they do so.
Aito said most consumers could then claim for the cancellation fee through their travel insurance if the FCO advised against all non-essential travel to their destination, provided this is covered in their policy.
Aito calls for change to ‘misleading’ advice on cancellations
Rob Gill
7 August 2020
Aito has warned the Financial Conduct Authority (FCA) that it is “misleading” consumers about their legal rights to cancel holidays and reclaim cancellation fees from their travel insurance if Foreign Office (FCO) advice changes.
(Credit: iStock)
Register for free to continue reading
Get unlimited access to the latest travel industry news and analysis, comment on articles and sign up to newsletters.
Register for free
Already registered? Login here or below.
Having difficulty logging in? Try these tips, or contact support@ttgmedia.com