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Following the deaths, Cook pulled all 301 of its guests out of the hotel citing a “raised level of illness”, offering them alternative accommodation or flights home.


Fankhauser, in the days following the tragedy, told various news outlets 13 people at the hotel had been suffering food poisoning, none of whom he said were in a serious condition.


Cook, it is understood, is yet to be granted access to the Coopers’ room at the hotel. Earlier this week, Fankhauser personally pledged “to get to the bottom” of the couple’s death.


John Cooper, 69, was taken ill last Tuesday morning (August 21) and died after his condition quickly deteriorated. His wife Susan, 63, a Thomas Cook agent in Burnley, passed away hours later.


Mrs Cooper’s colleagues paid touching tribute to their Chancery Walk colleague, describing her as the “life and soul” of the operator’s Burnley store.

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