Create a digital process that supports long-term loyalty and drives conversion, says Alison Rawlings, managing director of Bunnyfoot design consultancy.
Abta’s Luke Petherbridge outlines what the travel industry should expect - or not - from party manifestos forming the state of play for the upcoming general election
New research commissioned by Manchester Airports Group suggests greater government support for aviation could unlock more than £10 billion in economic value
Creating safe spaces to talk and listen might not incur any more cost than teabags and biscuits, but could mean the world to someone that needs to air an issue.
On the Beach chief executive Shaun Morton today (14 May) told TTG the restructure will make operations more effective and, in turn, offering agents better value
These are the actions that some of our mental health champions in the travel industry have taken to improve their own wellbeing, in addition to supporting their colleagues.
Google’s algorithm change means agents have to work harder to show the search engine that their content is truly valuable, writes We Are Llama’s Mags Sikora for TTG
Taking on staff who are new to the industry can open up a wide pool of talent but how do managers train these recruits to deliver the required standards of service?
