Jet2.com and Jet2holidays has suspended flights and holiday’s to Spain’s Balearic and Canary islands, and urged agents to provide clients’ emergency contact details to ensure they get 24/7 support.
The decision comes after the Foreign Office updated its travel advice to advise against all but essential travel to the Balearics and the Canaries, in addition to its earlier advisory against non-essential travel to mainland Spain.
A Jet2 spokesperson confirmed on Tuesday afternoon (28 July) the airline and operator had suspended flights and holidays to Tenerife, Gran Canaria, Fuerteventura, Lanzarote, Majorca, Menorca and Ibiza, departing up to and including 9 August.
It comes just a day after Jet2 suspended flights and holidays to its mainland Spanish destinations, Costa de Almeria, Alicante, Malaga and Murcia, departing up to and including 16 August.
Affected trade bookings will be automatically cancelled and refunded, Jet2holidays has confirmed. “We will also be providing information for customers who are currently in these destinations to advise them of their options regarding flying back to the UK so we urge customers not to contact us," the spokesperson added.
Jet2 said customers due to travel to Spain’s islands beyond 9 August and the mainland beyond 16 August would be updated on the status of their holidays once it receives more information from government about the restrictions.
The firm has asked agents to pass on clients’ contact details to ensure they are kept up-to-date with the latest developments, and warned those that don’t they will be responsible for maintaining contact with clients 24/7 and passing on any relevant updates.
“In order to deliver the best service to our mutual customers during these unprecedented times, it is vital independent travel agents supply us with emergency contact details so we can contact customers via SMS on a 24/7 basis," said Jet2.
"We can assure agents the information we send is legally checked and does not include direct marketing. If agents have not supplied us with emergency contact details, it is their responsibility to operate a 24/7 response team both for pre travel and in resort."
Jet2 said it was now vital the government ensures consistency and clarity of message on travel to Spain and its islands. "We understand this is a fast-moving situation. However, the information we are currently receiving is contradictory and comes with little or no notice.
"We want to provide customers, who work hard and save hard for their well-deserved holidays, with timely information and we need this from the government. We would like to sincerely thank our customers and independent travel agency partners for their understanding and patience.”