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Accessibility

Tui and Jet2 among airlines criticised for digital accessibility
New CAA report criticises the lack of digital accessibility among airline websites with charter and budget carriers scoring badly
The Big Question: Should travel firms still be selling captive animal attractions?
Is the tide turning against attractions showcasing animals outside their natural habitat? And can some be justified? TTG’s latest Big Question explores a sensitive topic for the industry
How Celebrity Cruises’ new boss went from ship cleaner to brand president
Laura Hodges Bethge’s journey to the top has been far from ordinary
Airport accessibility 'improved significantly' last year, says CAA
The CAA’s Airport Accessibility Report, which assesses 26 of the largest UK airports, details airports efforts in providing disabled and less mobile passengers the standard of service to which they are entitled
The Big Question: Can aviation do more to help disabled travellers?
Frequent press stories about accessibility ordeals appear to highlight a need for improvement across the whole sector, but the sector insists things are getting better
Travel urged to 'never ever' question the extent of someone's disability
’You’re not doctors, and even if you are, you’re not my doctor,’ Matthew Campbell-Hill, chair of the government’s disabled persons transport advisory committee, told TTG’s Fairer Travel Diversity Forum
Why you need to avoid becoming the 'ask hole' in your company
Senior leaders told they must engage more frequently and willingly with ideas and innovations put forward by junior staff, especially around issues of diversity, equity and inclusion
Making travel marketing more inclusive promises more reward than risk
Experts have called on the travel sector to be ’vulnerable’ and ’authentic’ when it comes to featuring disability in marketing campaigns
DfT unveils new proposals to 'better protect' air passenger rights
Stronger enforcement powers for the CAA, faster and cheaper dispute resolutions and improved rights for disabled travellers have been proposed
How to make your travel website accessible for all
Many business owners have no idea their websites could be inaccessible to a significant number of potential customers.
Govt invests further £750k to promote aviation careers among young people
Aviation minister Baroness Vere has reiterated the government’s commitment to the industry while unveiling the new funding
Why embracing a ‘neurospicy’ workplace could help businesses flourish
The travel industry should actively embrace neurodiversity with their recruitment strategies
Could new claims trends plague travel’s Covid recovery?
The industry is bouncing back strongly after the pandemic, but its buoyancy makes it a prime target for opportunistic lawsuits. Gary Noakes investigates.
Travel Pride Champions 2023 shortlist announced
Seven individuals working to promote diversity and inclusion have been shortlisted for TTG’s Travel Pride Champion Awards
Pilots’ union calls on govt to remove financial barriers to profession
Interim general secretary Miranda Rackley said on Friday (2 June) the government should do more to support “those who have the aptitude but not the ability to pay”
Limitless Travel recruits marketing lead and additional 20 carers
Disabled-friendly travel specialist expands team in anticipation of business doubling this year
'Travel must do more for disabled passengers – I know, I am one'
‘I’m asking the travel industry to work harder at supporting disabled passengers from the start of their journey to its end,’ writes Delsion founder and chief executive Julian John for TTG
Which? calls for action, not words, from govt on accessibility
Consumer champion says govt must give CAA powers to follow up on pledge to name and shame airlines and airports falling short on accessibility for disabled and less mobile passengers with enforcement action
CAA to rank airlines' accessibility protocols with new framework
The regulator’s framework would rank the performance of airlines based on their service for disabled and less mobile passengers
Tui to increase support for customers with accessibility needs
The company has partnered with AccessAble a provider of accessibility information
Loganair to expand Heathrow operation with BA slots lease
The Scottish carrier will up its Heathrow schedule from May after securing an additional 30 slots
TTG Florida Fest 2023: Accessibility masterclass and Q&A
Find out how Hurricane Ian recovery efforts are going in Fort Myers and on Fort Myers Beach – TTG’s Madeleine Barber reports from the destination, showcasing what’s open for business and sharing inspiring stories of local tourism business owners
Ex-Team GB wheelchair fencer to chair govt accessible transport committee
Matthew Campbell-Hill will advise ministers on driving accessibility improvements and champion the rights of disabled people reliant on the UK’s transport network
Accessibility specialist Limitless Travel joins Abta amid expansion plans
Angus Drummond founded the operator in 2015 to help those in the disabled community “travel without limitations”