Accessibility

Tui and Jet2 among airlines criticised for digital accessibility

New CAA report criticises the lack of digital accessibility among airline websites with charter and budget carriers scoring badly

The Big Question: Should travel firms still be selling captive animal attractions?

Is the tide turning against attractions showcasing animals outside their natural habitat? And can some be justified? TTG’s latest Big Question explores a sensitive topic for the industry

How Celebrity Cruises’ new boss went from ship cleaner to brand president

Laura Hodges Bethge’s journey to the top has been far from ordinary

Airport accessibility 'improved significantly' last year, says CAA

The CAA’s Airport Accessibility Report, which assesses 26 of the largest UK airports, details airports efforts in providing disabled and less mobile passengers the standard of service to which they are entitled

The Big Question: Can aviation do more to help disabled travellers?

Frequent press stories about accessibility ordeals appear to highlight a need for improvement across the whole sector, but the sector insists things are getting better

Travel urged to 'never ever' question the extent of someone's disability

’You’re not doctors, and even if you are, you’re not my doctor,’ Matthew Campbell-Hill, chair of the government’s disabled persons transport advisory committee, told TTG’s Fairer Travel Diversity Forum

Why you need to avoid becoming the 'ask hole' in your company

Senior leaders told they must engage more frequently and willingly with ideas and innovations put forward by junior staff, especially around issues of diversity, equity and inclusion

Making travel marketing more inclusive promises more reward than risk

Experts have called on the travel sector to be ’vulnerable’ and ’authentic’ when it comes to featuring disability in marketing campaigns

DfT unveils new proposals to 'better protect' air passenger rights

Stronger enforcement powers for the CAA, faster and cheaper dispute resolutions and improved rights for disabled travellers have been proposed

How to make your travel website accessible for all

Many business owners have no idea their websites could be inaccessible to a significant number of potential customers.

Govt invests further £750k to promote aviation careers among young people

Aviation minister Baroness Vere has reiterated the government’s commitment to the industry while unveiling the new funding

Why embracing a ‘neurospicy’ workplace could help businesses flourish

The travel industry should actively embrace neurodiversity with their recruitment strategies

Could new claims trends plague travel’s Covid recovery?

The industry is bouncing back strongly after the pandemic, but its buoyancy makes it a prime target for opportunistic lawsuits. Gary Noakes investigates.

Travel Pride Champions 2023 shortlist announced

Seven individuals working to promote diversity and inclusion have been shortlisted for TTG’s Travel Pride Champion Awards

Pilots’ union calls on govt to remove financial barriers to profession

Interim general secretary Miranda Rackley said on Friday (2 June) the government should do more to support “those who have the aptitude but not the ability to pay”

Limitless Travel recruits marketing lead and additional 20 carers

Disabled-friendly travel specialist expands team in anticipation of business doubling this year

'Travel must do more for disabled passengers – I know, I am one'

‘I’m asking the travel industry to work harder at supporting disabled passengers from the start of their journey to its end,’ writes Delsion founder and chief executive Julian John for TTG

Which? calls for action, not words, from govt on accessibility

Consumer champion says govt must give CAA powers to follow up on pledge to name and shame airlines and airports falling short on accessibility for disabled and less mobile passengers with enforcement action

CAA to rank airlines' accessibility protocols with new framework

The regulator’s framework would rank the performance of airlines based on their service for disabled and less mobile passengers

Tui to increase support for customers with accessibility needs

The company has partnered with AccessAble a provider of accessibility information

Loganair to expand Heathrow operation with BA slots lease

The Scottish carrier will up its Heathrow schedule from May after securing an additional 30 slots

TTG Florida Fest 2023: Accessibility masterclass and Q&A

Find out how Hurricane Ian recovery efforts are going in Fort Myers and on Fort Myers Beach – TTG’s Madeleine Barber reports from the destination, showcasing what’s open for business and sharing inspiring stories of local tourism business owners

Ex-Team GB wheelchair fencer to chair govt accessible transport committee

Matthew Campbell-Hill will advise ministers on driving accessibility improvements and champion the rights of disabled people reliant on the UK’s transport network

Accessibility specialist Limitless Travel joins Abta amid expansion plans

Angus Drummond founded the operator in 2015 to help those in the disabled community “travel without limitations”