SkyTeam Rebooking took five years to develop, and the alliance claims it is the first platform of its kind, with agents able to reissue tickets in minutes when disruption occurs.
It is designed to “keep passengers moving, allowing for faster service recovery by facilitating rebooking across all member airlines”, said Perry Cantarutti, SkyTeam’s chief executive.
It enables access to customer itineraries across multiple global reservations systems when passengers face issues, and reduce inconvenience caused to customers by flight delays, cancellations, diversions and strikes.
