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Technology

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Google: Consumers want '24/7 online travel agent' model
The search giant says people are increasingly looking for a one stop shop for all travellers enquiries
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Broadway Travel reaps rewards of more engaged database post-GDPR
Broadway lost more than 40% of its online and call traffic after GDPR came into law on May 25, but immediately also saw a 25% increase in conversions
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Explained: Virgin Atlantic's new eco-fuel
After boarding Virgin Atlantic’s first commercial flight using fuel partly made of recycled waste carbon gas – and touring the plant where it was made – TTG reports on how this fuel is created and what it could mean for aviation
Simon Altham, MD, Hoseasons
National Coming Out Day: Simon Altham shares his story
Today marks National Coming Out Day – a global drive to support and encourage LGBT people to feel comfortable living their life openly. Simon Altham, managing director - revenue, at Vacation Rentals UK explains why coming out deserves ’the greatest respect’
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Heathrow fined £120,000 following ‘catalogue’ of data protection failings
After an airport employee lost a memory stick containing unencrypted personal data, the Information Commissioner’s Office found only 2% of the airport’s workforce had undertaken data protection training
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The Travel Network Group launches online services package for members
The deal includes a new website, ongoing online services support, and access to pay per click advertising and search engine optimisation tools
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Hays Travel lays bare startling cost of card surcharging ban
Hays is rolling out direct debit payments to its independence group members with the ban on surcharging expected to cost members £1.3 million in lost revenue in its first full year
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Explorer Travel teams up with Jetset to test dynamic packaging system
The homeworking agency has signed up as an agent partner for the next revision of Jetset’s JETS and Package Pal toolkit
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Rapid Hays Travel expansion driving innovation in recruitment
Hays has had to change its recruitment ethos to adequately staff its growing retail network, which is set to expand to 180 stores by the end of the year
GTMC launches 'gold standard' e-learning scheme
The new three-stage programme will cover "all the topics relevant for career success in the modern world of business travel”
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CroisiEurope adds search tool after 25% trade sales growth
The platform allows agents to check the line’s prices, availability, ship details and full itinerary content
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Princess rolls out OceanMedallion onboard first ship
The wearable device, the size of a 10p piece, is claimed to offer “a more personalised cruise experience”
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Former Cheapflights boss Andrew Shelton takes the helm at Netflights
Shelton will report to dnata Travel Europe’s chief executive John Bevan
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How being SEO-friendly can boost bookings
Ed Bussey, chief executive of primary content specialists Quill, explains how improving your online experience for customers can help drive conversions
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The changing face of customer loyalty
Attitudes to loyalty are changing, yet businesses embracing technology can still expect a lasting relationship with their customers. Andrew Doherty reports
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Advantage launches internet-based interactive booking platform
Advantage Connect will offer leisure members a personalised quote and holiday booking webpage platform
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How to build a winning website
Whether you’re a high-street agency, a homeworker or an OTA, clients expect a great experience on your website. TTG finds what makes agencies successful online
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Tui acquires Italian online activities platform
Tour operator secures deal to buy tech start-up Musement
John Lundgren, easyJet, Aviation Festival 2018
EasyJet to 'harvest passenger data' to boost package holiday business
EasyJet has pledged to increase its package tour arm, easyJet Holidays, using data harvested from its airline passengers
Phil Bloomfield, Siren Communications
How the British Airways data theft will impact its reputation
Being a loyal British Airways customer is increasingly a test of fortitude says Phil Bloomfield, managing partner at Siren Communications
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Airlines need to adopt ‘digital retailer’ model
Airlines will morph into Amazon-style retailers of travel products in the near future, industry leaders have predicted
BA had ‘bad luck’ with data breach, says Emirates boss
Travel’s digital revolution will continue despite the challenges and risks posed by the kind of data breach suffered by British Airways last week, another major airline boss has claimed
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British Airways cyber attack: GDS transactions not compromised by data breach
Agents and TMCs said the debacle has underlined the enduring worth of booking through the trade rather than direct
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Is BA to blame for failing to prevent its cyber attack?
Last year it was Abta; last month Butlin’s; and last week it was British Airways’ turn...