Technology

Affordable Car Hire updates its training

Affordable Car Hire has launched a new online training platform “to give agents more confidence” in selling vehicle rental

The teen who was given a free cruise for his Snapchat handle

Carnival Cruise Line has scored a publicity coup by trading a free cruise for a teenager’s Snapchat handle

Silversea rolls out free Wi-Fi throughout fleet

All Silversea Cruises to get free wi-fi access from April 1

Indie agent to launch high-tech cruise store

Suffolk agency Deben Travel is aiming to revolutionise how cruises are sold on the high street with the launch of a new high-tech specialist store and website

How web chat can give your business a boost

Web chat is a cost-effective and increasingly popular way to engage with customers online, but how simple is it to use and how useful is it in travel? Abigail Healy asks agents for their experience of using the tool

'Are you human?' – Guests bond with Four Seasons' new chat platform

The rapid take-up and success of Four Seasons’ new chat tool has taken the luxury hotel group by surprise. Matthew Parsons finds out why

SkyTeam claims industry first with 'Rebooking' tool

SkyTeam Rebooking took five years to develop, and the alliance claims it is the first platform of its kind, with agents able to reissue tickets in minutes when disruption occurs.

It is designed to “keep passengers moving, allowing for faster service recovery by facilitating rebooking across all member airlines”, said Perry Cantarutti, SkyTeam’s chief executive.

It enables access to customer itineraries across multiple global reservations systems when passengers face issues, and reduce inconvenience caused to customers by flight delays, cancellations, diversions and strikes.

Travel Marketing Awards 2018 winners revealed

Find out who claimed silverware in London last night

Traveltek appoints Francis Riley as senior vice-president sales

Riley was previously senior vice-president international sales, marketing and operations at Norwegian Cruise Line

Traveltech Lab searches for new ‘anchor partner’

The Traveltech Lab is on the hunt for a new partner, following the end of a three-year collaboration with London & Partners – the official promotional company for London.

Amadeus names new UK boss

Liz Emmott steps up from sales director to take over general manager UK role

Shearings to launch new res platform

Shearings Holidays will launch a new end-to-end travel reservation system at the beginning of the summer, marking a “major stepping stone” in the operator’s expansion

'Social media is too slow - it's time to think about dancing dots instead'

Marketing expert and author Professor Steven Van Belleghem explains why travel brands should be wary of using ’slow’ social media

CTOs share their tips on driving innovation

Cyber security, artificial intelligence and GDPR - travel tech CTOs share views on the hot topics

Connected cars and growth in Thailand - new trends in car hire

The car rental market is seeing exciting developments in joined up technology and more adventurous choices by customers while new regulations should help you book with increased confidence

Travel Ledger calls on technology companies to join at TTE

New blockchain project soon to announce more partners as founder Roberto Da Re urges more collaboration within industry

Move over SpaceX - Amadeus launches NDC-X to push boundaries in aviation

Technology giant unveils new brand as ’analogy with SpaceX’ to help move on Iata’s New Distribution Capability standard

Agency launches health diagnostic tool for travellers

CTI unveils new tool aimed at prevention of health issues

Flight Centre to focus on hotel management

Flight Centre Travel Group (FCM) plans to increase control over its distribution by managing more hotels across capital cities

Kuoni to launch new brand this summer

New Kuoni brand will fill gap between package and tailor-made

Amex GBT not ruling out further acquisitions as it goes 'local' with new booking tool concept

TMC prepares to launch ’Business Travel Made Simple’ concept to attract smaller SMEs

Clia conference to explore technology sub-theme

Delegates will also hear updates on the latest tech investments from member cruise lines during the May event

ATPCO's Routehappy acquisition is first in its 53-year history

Airline data company buys rich content provider in bid to ’transform the flight shopping experience across all points of sale’, and announces Amadeus tie-up

TTI to act as gatekeeper for new travel blockchain project

Industry body Travel Technology Initiative will set the standards for Travel Ledger initiative, which aims to shake up the non-airline billing, reconciliation and settlement process