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BA: 'We're working 24/7'

BA: 'We're working 24/7'

A British Airways spokesperson told TTG BA had a number of agreements in place with other airlines to provide rebooking options, and was working to increase this further.

 

They added discussions were ongoing with partner airlines to put larger airlines on routes affected by the proposed strikes.


“​​We appreciate the frustration and inconvenience this strike action has caused our customers, and our teams are working tirelessly to help them,” said the spokesperson.


“As soon as we were issued with [strike] dates, we contacted airlines across the world to support with rebooking agreements, and since Friday we have been providing customers with the option to travel on other carriers.


“Our contact centres are operating 24/7, and we have brought in additional resource, with more than 500 colleagues working to support customers during this time.


“Our teams are providing customers whose flights have been cancelled with options to seek a full refund or rebook, including to a different date of travel, or flying with an alternative airline​.”


BA has also dismissed suggestions chief executive Alex Cruz could leave the airline amid its troubles.

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