Carrier has announced its head office sales team will only service trade enquiries, as of December 4.
The operator said the move was further evidence of its commitment to agents, allowing for “all areas of the business to have a single-minded focus on the trade, with Carrier able to commit to travel agents more than ever before.”
The group’s retail agency Carrier Travel, which is based in Alderley Edge, will now be the sole location for handling customer enquiries directly.
Speaking at Carrier’s annual Preferred Partner Awards in London last week, managing director Mark Duguid said: “Since joining Carrier earlier this year, I’ve been amazed by the level of support from the trade.
“With over 80% of our business generated by travel agents, they are the most valuable part of the business and we’re increasingly looking at ways we can improve our service to them. I’m proud of the long standing relationships with our travel trade partners and I’m confident that the renewed focus at head office will lead to even stronger partnerships.”