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Fankhauser: 'I'm very sorry for all customers who fell ill'

Fankhauser: 'I'm very sorry for all customers who fell ill'

Thomas Cook chief executive Peter Fankhauser added: “We continue to await the results of the investigation being conducted by the Egyptian authorities and are working closely with the Foreign and Commonwealth Office to ensure we prioritise the very best interests of the Cooper family.

 

“However, the tests that Thomas Cook commissioned and announced today show hygiene at the Steigenberger Aqua Magic Hotel during the month of August did not meet the standards we expect.

 

"I am very sorry for all our customers who fell ill while on a Thomas Cook holiday at this hotel.”

 

Cook said it would continue to send clients to the hotel despite offering a compensation package to those affected by illness in August.

 

The operator added that it would start specialist hygiene assessments at all its hotels with an abnormal level of sickness.

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